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Business: Telecommunications: Call_Centers: Consulting

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German  (5)  




Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

Ascentys
(ZA) - Global operation which offers management consultancy services to a broad range of sectors.

At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.

Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.

Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

The Call Center School
(US) - Call centre training and consulting services.

Call Centre Development
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

Call Centre Management Specialists Limited
(UK) - Provide consultation services and solutions to the call centre industry.

Casama_Morton Training Service
(PH) - Provides training and recruitment services for call centers located in the Philippines.

CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.

Chris Collie Associates
(US) - A call center/teleservices e-learning and training company.

CI2I
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

CM Insight
(UK) - A consultancy that takes the customer's view. Provides free research papers.

Colorado Call Center Management Corporation
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.

Contact Center Compliance
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.

Contact Center Professionals, Inc.
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.

Contact Centre Action
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.

Contact Knowledge LLC
(US) - A consultancy that offers call center assessment services. Also a value added reseller.

Contact Strategies
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.

CSBA
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.

24Customer
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.

Customer Care Solutions, Inc.
Provides services related to employee efficiency and productivity.

Customer Relationship Metrics
(US) - Produces customer relationship management research.

Customer Solutions Group
(US) - Consulting firm specializing in inbound and outbound customer contact centers.

Darryl Beckford Limited
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.

Dial Interactive
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.

DJN Solutions
(UK) - Provide design and implementation services for call centre equipment.

DNC Solution Inc.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.

Do Not Call Protection, Inc.
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.

eForte Systems
(US) - Provides onsite call center consulting and offshore advisory consulting services.

Eric Fraterman Consulting
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.

e-talk Corporation
(US) - Provider of contact center management solutions including performance monitoring and measurement.

eTeleSource
(US) - Call center consulting firm specializing in outsourcing.

EZ-Routing
(US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.

Florida Corporate Training Center
(US) - Offers training for telemarketers, customer service representatives and call center managers.

FurstPerson
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.

Gail Woodgate Consultancy
(AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.

GDS Communications, Inc.
(US) - Offering training, scripting, programming and reporting services based around Nortel products.

Grubb Help Desk Consulting Group, Inc.
(US) - An independent consulting firm providing services for information technology and technical support help desks.

The Hamilton Management Group
(US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.

Harrington Consulting Group, Inc.
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.

Help-Line
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.

Hotlines
Training solutions in telesales, customer service and help desk skills. UK

HyperQuality
(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.

Inbound Call Center Services
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.

Incoming Calls Management Institute
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

InRound Innovations Inc.
(CA) - Company offers IT and management consulting for contact centres and call centres.

Intervox Group
(US) - A management and technology consulting firm specializing in call center and customer relationship management.

ITES Alliance Advisory
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.

Kathy Sisk Enterprises
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.

Kingsland Scott Bauer Associates
(US) - Architects, planners, interior designers and project managers. Provide call center site design.

Kramer & Associates
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.

Lieber & Associates
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.

Maximum Network Solutions
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.

M&C Associates
(US) - Providing knowledge, experience, and counsel in support of call center services.

McIntosh & Associates
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.

McKee Motivation
Provide telemarketing sales training and writes scripts for call centers.

NonZero Ltd
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.

The Northridge Group, Inc.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.

Oetting & Company
(US) - Consultants in call center and teleservices design and operations.

Perfformiad
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance.

The Primas Group
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.

Qhelisa Consulting
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.

The Radclyffe Group, LLC
(US) - Performance improvement consulting firm that assists call center organizations with strategic planning.

Rostrvm Solutions
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.

RXPerience
(UK) - Offers a range of management consultancy services for call centres.

Sage Interactive
(CA) - Offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, staff assessment and training.

Sagess, Inc.
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.

Stevens Communications
Manufacturer of call center software and offers consulting services to telecommunication companies.

TalkTactics
(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.

The Taylor Reach Group
(CA, AU) - Customer relationship consulting. Free monthly newsletter.

TeleSolutions Consulting
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.

Touch Point Associates
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.

Vocal Laboratories Inc.
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.

WADE Consulting Group
(US) - Management and technology consulting group.

Xantech Corporate Communications
(ZA) - Independent consultancy firm which provides help in the selection of technology solutions.

Zici
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.

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