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Business: Telecommunications: Call_Centers: Resources

See also:




Call Center Guide
Online guide for call center products, services, news and telecommunications links.

Call Center Ops
Focuses on call center operations and provides discussion forums, newsletters, jobs, news, events, and links to related services, along with a directory of products.

Call Centre
Call center software reviews, management interviews, tips on improving customer service and call centre products.

Call Centre Managers Forum
Business Information and Resources for Call Center Managers.

Callcentres.net
Call center research and supplier directory.

CCNG
A networking organization with membership comprised of call center management and industry professionals.(membership required)

CRM Xchange
Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.

Mosaix (PDS) User Group
Independent user group assisting call center organizations utilizing the Mosaix Predictive Dialing System.

Oz Call Centres
Reference source for the global call center industry. Headquartered in Australia and assisting with call center referrals worldwide.

Telecoms Virtual Library
Resource links for the call center industry.

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