Business: Telecommunications: Call_Centers: Software
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Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
The Amanda Company, Inc.
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Applied Business Technologies
Provider of Call Center recording and quality audit solutions.
Apropos Technology, Inc.
Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
Blå Tornet Data AB
Offers software depelopement and consulting based around support organization and management.
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Call Center Technologies
A software developer, VAR, and partner covering both the call center and help desk industries.
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
CenterForce Technologies, Inc.
Offers a range of web based call center management tools.
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
C3Gatway Products: ContactIP
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
Specializes in delivering predictive dialing software to medium and large call centers.
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
Concerto Software, Inc.
Offers comprehensive software and services for customer interaction management.
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording.
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
Data Collection Resources
Offers monitoring and agent evaluation software.
Database Systems Corp.
Provider of call center technology, including software, predictive dialer systems, and web development products.
Data-Tel Info Solutions
Offering a fully featured predictive dialing system.
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions.
Vendor of scripting software for call centers.
Developers and implementers of complete contact center software solutions.
Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
Electronic Technology Systems
Contact center voice, screen, call recording and monitoring software solutions.
Specializes in Computer Telephony and E-Commerce solutions software.
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Offers call center and help desk software to aid monitoring and evaluation.
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Provides a complete management system to optimize contact and processing centers.
Information Access Technology
Provides established predictive dialing and interactive communication software for the call center environment.
Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
InVision Software AG
Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
Provides Directory Assistance software for telecommunications call centers.
JBGL Technological Innovation Group Inc.
Provides on-hold music and message digital announcement software.
JDM Systems, Inc.
Provider of systems development software and integration solutions for customer service contact centers.
Offers PC-based training and assessment programs for call centers and a number of other industries.
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Provides CRM, contact center, and 3-1-1 software.
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
Provides industry specific software solutions for use with 3Com's NBX Voice System.
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
Provider of management information systems for center-based automatic call distribution systems.
Offers a range of call center software tools for forecasting and staffing.
Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry.
Radix Services Ltd
IVR Software and IVR Servers for small / medium business applications.
Offers Windows software capable of removing the phone numbers contained in a DNC list.
Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
Strategic Computer Support, Inc.
Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
Offers an IVR helpdesk call center application, which can be provided in either French or English.
Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
Provides a range of call center software utilities.
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Offers a range of call center software products, including predictive dialers and sms management solutions.
The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
Vox Spectrum Inc
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
XETA Technologies, Inc.
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
Producer of customer call center and telephony integration software.
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