Home: Consumer_Information: Complaints: Airlines

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Home: Consumer Information: Travel: Air (17)

Alitalia Sucks
Consumer complaints about lost luggage and other issues. Links to related sites.

NorthWorst Air
Article from an ex-employee.

Ryanair Campaign
Gives observations and experiences relating to Ryanair. Includes copies of correspondence, press articles and advice on reporting problems.

Some Tips For Dealing With Lost Luggage at Northwest Airlines
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.

Untied
Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.

United We Strand
Winners of Westword Online's "What United Did to My Summer Vacation" contest. (August 10, 2000)

Out of the Blue
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon] (July 28, 2000)

Unfriendly Skies
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon] (July 28, 2000)

Off Limits
Westword Online article sponsoring a "What United Did to My Summer Vacation" contest. (July 20, 2000)

United Sends Mixed Privacy Messages
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet] (June 4, 1999)

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