Reference: Libraries: Library_and_Information_Science: User_Services: Reference

Reference: Libraries: Library_and_Information_Science: User_Services: Reference_Services

Virtual Reference Desk (5)

Bernie Sloan's Digital Reference Pages
Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.

Cooperative Reference Service Policy Manuals
Guidelines to help libraries create cooperative agreements to share reference services between institutions.

Guidelines for Behavioral Performance of Reference and Information Services Professionals
Criteria list to be used to evaluate the reference skills of library staff.

Guidelines for Medical, Legal, and Business Responses
Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.

Management by Wandering Around: Reference Rovering and Quality Reference Service
Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.

Minnesota Opportunities for Reference Excellence
The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.

Project Wombat
Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.

Sites for Reference Sources
Collection of links that library staff would find useful in conducting reference work.

Virtual Reference: Overrated, Inflated, and Not Even Real
Article critical of chat and e-mail reference services in libraries.

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